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Online Dispute Resolution

The federal universal arbitration board. This is a standardised complaint form for consumers and businesses to settle disputes out of court.

 

Welcome to the website of the Universalschlichtungsstelle (“General Conciliation Body”)!

As a neutral dispute resolution body, we help consumers and traders to settle disputes out of court. With this voluntary procedure, we would like to contribute to a simple and quick resolution of disputes between consumers and traders. This short video explains how it works.

https://www.verbraucher-schlichter.de/start